Consumer Dispute Resolution
Information on Out-Of-Court Settlement of Consumer Disputes
In the event of a dispute between the Buyer, who is a consumer within the meaning of § 419 of the Civil Code and the Seller, arising from the concluded purchase contract, the Buyer is entitled to submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection in order to conclude an agreement with the Seller, through the contact details available on the website http://www.coi.cz/. The submission of the proposal and the subsequent participation in the out-of-court dispute resolution is free of charge for the Buyer, while any costs incurred in connection with the out-of-court dispute resolution shall be borne by each party separately. The choice of out-of-court dispute resolution is voluntary for the buyer.
Out-of-court dispute resolution is governed by § 20d et seq. of Act No. 634/1992 Coll. on Consumer Protection. The proposal for initiation of out-of-court proceedings must contain the elements pursuant to Section 20n of the Consumer Protection Act. on consumer protection. An application for out-of-court dispute resolution may be filed no later than within 1 year from the date on which the buyer first lodged a claim with the seller that is the subject of the dispute (e.g. from the time of the first claim for goods or from the time of the request for reimbursement of the purchase price after a valid withdrawal from the contract in the event of the seller's default in reimbursing it).
Buyers residing in another EU Member State, Norway or Iceland are entitled to take their dispute with the seller to out-of-court settlement through the European Consumer Centre in their country of residence; a list of the relevant consumer centres is available on the European Commission's website.